Only a fraction of investors receives comprehensive advice: The study shows that only 6% of investors in Canada are receiving a comprehensive level of service and advice from their wealth management professionals.

The following are key findings of the 2023 study: This level of advisory insulates these firms and advisors from the elevated risks of negative markets and creates evangelists in the good times.” Power sees leaders focusing on delivering value through comprehensive advice that shines through the market’s ebb and flow and helps clients achieve their life goals.

Instead of providing a transactional-style service, which puts advisors at risk of client churn, J.D. That said, some advisors and firms have recognized that delivering a differentiated experience pays off. If the main value provided is investment performance, investors may increasingly look for less costly ways to achieve similar returns.

“This misguided view of the advisor’s role and value is a key risk for full-service firms in the future. “Advisors don’t control the ups and downs of the market but too often clients give them credit and blame for investment returns,” said Craig Martin, executive managing director and global head of wealth & lending intelligence at J.D. The study finds that satisfaction with investors’ wealth management professionals is 652 (on a 1,000-point scale), down 17 points from a year ago. Power 2023 Canada Full-Service Investor Satisfaction Study, SM released today. That abysmal performance led to a significant drop in overall investor satisfaction with their financial advisor relationships, according to the J.D. economic indices and Canada’s S&P/TSX post negative returns (8.7% for the TSX) in 2022 have wreaked havoc on investors’ returns. TORONTO: - High interest rates, inflationary pressure and volatile capital markets that saw U.S.

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